One of the ways that we’re always trying to improve Alexa’s performance is by teaching her to ignore speech that isn’t intended for her.At this year’s ...

When a customer asks Alexa to play “Hey Jude”, and Alexa responds, “Playing 'Hey Jude' by the Beatles,” that response is generated by a text-to-speech (TTS) ...

Traditionally, Alexa has interpreted customer requests according to their intents and slots. If you say, “Alexa, play ‘What’s Going On?’ by Marvin Gaye,” ...

In the past year, we’ve introduced what we call name-free skill interaction for Alexa. In countries where the service has rolled out, a customer who wants ...

Recently, we published a paper showing that training a neural network to do language processing in English, then retraining it in German, drastically ...

Text normalization is an important process in conversational AI. If an Alexa customer says, “book me a table at 5:00 p.m.”, the automatic speech recognizer ...

A person’s tone of voice can tell you a lot about how they’re feeling. Not surprisingly, emotion recognition is an increasingly popular conversational-AI ...

Today, customer exchanges with Alexa are generally either one-shot requests, like “Alexa, what’s the weather?”, or interactions that require multiple ...

In order to engage customers in longer, more productive conversations, Alexa needs to solve the problem of reference resolution. If Alexa says, “‘Believer’ ...

As Alexa expands into new countries, she usually has to be trained on new languages. But sometimes, she has to be re-trained on languages she’s already ...