Data representation
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Should Alexa read “2/3” as “two-thirds” or “February Third”?: The science of text normalization
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Text normalization is an important process in conversational AI. If an Alexa customer says, “book me a table at 5:00 p.m.”, the automatic speech recognizer ...

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Teaching computers to answer complex questions
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Computerized question-answering systems usually take one of two approaches. Either they do a text search and try to infer the semantic relationships between ...

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Representing Data at Three Levels of Generality Improves Multitask Machine Learning
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Alexa currently has more than 90,000 skills, or abilities contributed by third-party developers — the Uber ride-sharing skill, the Jeopardy! trivia game ...

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New AI system helps accelerate Alexa skill development
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Alexa currently has more than 90,000 skills, or abilities contributed by third-party developers — the NPR skill, the Find My Phone skill, the Jeopardy! ...

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Preserving privacy in analyses of textual data
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Amazon prides itself on being the most customer-centric company on earth. That means maintaining the highest possible standards of both security and privacy ...

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ICLR: The AI conference that helped redefine the field
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The International Conference on Learning Representations (ICLR), which will be virtual this year and begins next week, is only eight years old. But ...

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Improving complementary-product recommendations
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One way that e-commerce sites make life easier for customers is by recommending products that complement whatever the customer is looking for: someone ...

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Mitigating social bias in knowledge graph embeddings
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Question-answering systems frequently rely on knowledge graphs, large collections of facts about real-world entities (people, organizations, countries, ...

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Using hyperboloids to embed knowledge graphs
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Knowledge graphs are an extremely efficient way to represent information, but the standard techniques for analyzing them, which involve tracing connections ...

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Hierarchical representations improve image retrieval
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Image matching has many practical applications. For instance, image retrieval systems like Amazon’s StyleSnap or the Amazon Shopping app’s Camera Search let ...

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