Text normalization is an important process in conversational AI. If an Alexa customer says, “book me a table at 5:00 p.m.”, the automatic speech recognizer ...
Alexa’s ability to respond to customer requests is largely the result of machine learning models trained on annotated data. The models are fed sample texts ...
One of the ways Amazon continues to work towards its mission of being the “Earth’s most customer-centric company” is through a commitment to world-class ...
Until the recent, astonishing success of large language models (LLMs), research on dialogue-based AI systems pursued two main paths: chatbots, or agents ...
Community product question answering (PQA) is a popular and important feature on e-commerce websites. Customers ask, for example, “Will these jeans shrink ...
When Heng Ji, an Amazon Scholar and professor of computer science at the University of Illinois, began attending the annual meeting of the North American ...
With services like Alexa, which use synthesized speech for output, text normalization (TN) is usually the first step in the process of text-to-speech ...
As natural-language processing (NLP) has become more integral to our daily lives, the ability to accurately evaluate NLP models has grown in importance. ...
Amazon’s 45-plus papers at the annual meeting of the North American chapter of the Association for Computational Linguistics, which begins next week, sorted ...
Entity linking (EL) is the process of automatically linking entity mentions in text to the corresponding entries in a knowledge base (a database of facts ...