Amazon product pages include sections in which customers can both ask and answer questions, and like most community-access online forums, they’ve become ...

Amazon’s Global Media and Entertainment (GME) organization is creating a future of entertainment ...

Today in Seattle, Dave Limp, Amazon’s senior vice president for devices, unveiled the latest lineup of products and services from his organization. During ...

Bandit problems are problems in which an agent interacting with the environment tries to simultaneously maximize some reward and learn how to maximize that ...

Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo ...

At this year’s Conference on Empirical Methods in Natural Language Processing (EMNLP), Julia Hirschberg, an Amazon Scholar and a professor of computer ...

More and more, interactions with Alexa involve multiturn dialogues, which Alexa uses to fill out the details of a request or coordinate multiple ...

Earlier this month at the International Conference on Computational Linguistics (Coling), we were honored to receive the best-paper award in the industry ...

For voice agents like Alexa, expanding into a new language has traditionally meant training a new natural-language-understanding model from scratch, an ...

One of the first things a voice agent like Alexa does when receiving a new instruction is to classify its intent — playing music, getting the weather, ...